Refund policy

We accept return requests within 15 days of delivery for eligible items, including our standard designs made to order. Items must be unused and in their original condition, returned in their original packaging, and accompanied by proof of purchase. The EU withdrawal rights below are subject to different conditions.

To request a return, contact ar@100-lab.com with your order number. Please contact us before sending an item back so we can provide instructions and the correct return address.

You may cancel an order before dispatch. Once dispatched, it must follow the applicable return process. Contact ar@100-lab.com as soon as possible if you need to cancel.

Please inspect your order on arrival. If it is damaged, defective, or incorrect, contact ar@100-lab.com as soon as possible, ideally within 7 days of delivery. Include your order number and photos so we can arrange an appropriate repair, replacement, or refund.

This reporting timeframe does not limit your statutory rights.

Our products use natural and industrial materials, including aluminum, brass, wood, and stone. Minor variations in color, texture, grain, machining marks, bead-blasted finishes, laser textures, oxidation, and patina are part of the intended character of each piece.

These expected variations are not manufacturing defects. They do not affect your rights if an item is faulty, damaged, or does not match its description.

Our voluntary 15-day returns policy excludes:

• Items made to your individual specifications or personalized, including engraving
• Items clearly marked final sale or clearance before purchase
• Gift cards, except where applicable law requires otherwise

Standard designs are not excluded merely because we fabricate them after you order. These exclusions do not remove statutory rights for faulty or incorrectly supplied goods, or any applicable withdrawal rights.

For eligible items, return the original item following our instructions and place a new order for the desired product.

Where EU consumer withdrawal rights apply, you may notify us within 14 calendar days of delivery that you wish to cancel, without giving a reason. Contact ar@100-lab.com with your order details. Send the goods back within 14 calendar days after notifying us.

You may handle the goods as necessary to establish their nature, characteristics, and functioning. We may deduct any diminished value caused by handling beyond this. Please use the original packaging where possible and pack the goods securely; original packaging is not an absolute condition of exercising this right.

Goods made to your specifications or clearly personalized may be exempt from withdrawal. A standard design made after ordering is not automatically exempt.

We will reimburse payments, including the cost of our least expensive standard outbound delivery option, within 14 calendar days of receiving your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first. Additional costs for premium delivery are not reimbursed. You pay direct return shipping costs unless the goods are faulty, damaged, or incorrect, or we agree otherwise.

For returns under our voluntary 15-day policy, we will inspect the returned item and notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, contact ar@100-lab.com. EU withdrawal refunds follow the timeframe above, and any other mandatory legal deadlines take precedence.

You are responsible for return shipping costs for change-of-mind returns. We cover reasonable return shipping costs for manufacturing defects, shipping damage, or an incorrect item sent by us.

Original shipping charges are non-refundable for voluntary change-of-mind returns, except where applicable law requires reimbursement, including qualifying EU withdrawals.

Use secure packaging and a trackable service, and keep proof of postage. Contact us if a return is lost or damaged so we can help investigate.

100 LAB Studio
ar@100-lab.com

We typically respond within 2–3 business days.

Nothing in this policy limits your statutory consumer rights.