Shipping policy

Last updated: October 7, 2026

We ship from our studio in Federal Way, Washington. The information below explains when your order will leave the studio and what to expect during delivery.

Processing and fabrication

Ready-to-ship items are typically processed within 2–5 business days. Made-to-order items and pre-orders follow the estimated dispatch timeframe shown on their product page. Processing and fabrication time are separate from carrier transit time. We will contact you if there is a significant delay.

Orders containing pre-order items

If your order includes a pre-order item, all items will ship together when the entire order is ready. The pre-order dispatch estimate on the product page applies; transit time begins after dispatch.

U.S. shipping

We offer free U.S. shipping on eligible orders of US$100 or more after discounts, before shipping and taxes. For orders below this amount, available shipping methods and prices appear at checkout.

International shipping

We ship to the international destinations available at checkout. We currently do not ship to China or Indonesia. Available services depend on your delivery address and carrier coverage. Free U.S. shipping does not apply to international orders.

Shipping rates and delivery estimates

Shipping charges are shown at checkout based on the delivery address, selected service, and applicable package weight or order conditions. Delivery estimates refer to transit after dispatch and are not guaranteed. Customs processing and carrier disruptions may cause delays.

Duties and import taxes

Unless explicitly collected and shown at checkout, import duties, taxes, and customs or carrier clearance fees are not included in our product prices or shipping charges and are payable by the recipient. Check local requirements before ordering.

Tracking

Once dispatched, you will receive a shipping confirmation email with tracking information. Tracking updates may take time to appear after the carrier receives your package.

Address changes

Please check your shipping address before ordering. If you notice an error, contact ar@100-lab.com immediately. We will try to update it before dispatch. After dispatch, changes may not be possible and additional carrier charges may apply.

Lost or damaged packages

Contact ar@100-lab.com as soon as possible if a package appears lost, arrives damaged, or contains an incorrect item. For damage, ideally contact us within 7 days of delivery with your order number and photographs. We will help investigate and arrange an appropriate remedy. This reporting timeframe does not limit your statutory rights.

Cancellations and returns

Orders may be canceled before dispatch. Returns and refunds are explained in our Return and Refund Policy. Nothing in this policy limits statutory consumer rights.

Contact

100 LAB Studio
ar@100-lab.com

We typically respond within 2–3 business days.